HAVE A QUESTION?
Frequently Asked Questions
Please see below for answers to common questions from customers
What treatments do you offer, and which are your specialties?
We offer a wide range of treatments, including facials, laser treatments, body contouring, injectables, and more. Our specialties are PicoSure Pro for skin rejuvenation and pigmentation treatments, Excel V for advanced vascular and skin concerns, and Exion for non-invasive body contouring. We pride ourselves on using the latest technology to give you the best results with minimal downtime.
How can I book an appointment, and what is your cancellation policy?
You can book an appointment easily through by texting or calling our clinic at+6282130144778. If you need to cancel or reschedule, please give us at least 24 hours' notice to avoid any cancellation fees. We understand that things happen, so we're happy to accommodate changes as much as possible.
What are the average wait times, and how can I minimize them?
We strive to keep wait times as short as possible, but during peak hours, there might be a slight delay. To minimize wait time, we suggest arriving a little early for paperwork or consultations so that we can start your treatment on time.
Are there package deals available for multiple treatments?
Yes! We offer package deals for several of our treatments to help you save on the total cost. Please refer to our promotion page for more information. You can also ask us about available packages during your consultation and at our front desk. We also suggest to consult with our doctors to find out what treatments will suit you best.
What should I expect during and after my treatment?
During your treatment, you'll be comfortable and in good hands as our expert doctors and therapists guide you through every step. Afterward, you may experience some mild redness or swelling, which is normal and should subside within a few hours to a day, depending on the treatment. We’ll give you clear aftercare instructions to ensure the best results and minimal downtime.
What happens if I experience side effects or have concerns after my treatment?
While side effects are rare, it’s completely normal to have questions after a treatment. If you experience anything concerning, like prolonged redness, swelling, or discomfort, contact us right away at +6282130144778. Our team will guide you through any necessary steps to ease your concerns and ensure proper healing.
How do I reach you if I haven’t received a reply to my inquiry?
If you haven’t heard back from us within 1-2 business days, please don’t hesitate to follow up as we have high-volume chats every day. We aim to respond as quickly as possible and appreciate your patience. You can reach us by text or call through WhatsApp +6282130144778, or even direct message on Instagram @adc.skinexpert.
Do you offer treatments specifically for men?
Absolutely! We offer a variety of treatments for men, from skin rejuvenation to laser hair removal and body contouring. Our services are designed to address the specific skincare needs of men, ensuring effective and personalized results.
What is Intima Care, and who is it for?
Intima Care is a specialized treatment designed to improve intimate health, addressing concerns such as dryness or discomfort. It’s suitable for anyone looking to enhance their confidence and comfort in this area, particularly after childbirth or during menopause.
Why should I choose your clinic over others?
Our clinic stands out for our combination of advanced technology, expert dermatologists, and a welcoming environment. We focus on providing treatments that fit into your busy lifestyle with minimal downtime, ensuring you can get back to your routine looking and feeling your best.